Value that is added online, over the phone, or by Autoload is added to your card the first time you use your card after the value is available by touching it to a card reader. At that time, your card's balance will also be updated to reflect the value added. When you add a pass or cash through the website, by calling the Clipper Customer Service Center or set up Autoload for the first time, it can take days before the value is available to be added to your card. This is because the pass or cash that you add to your card is stored directly on your card, not on a server.
In the case of the bus yards, it is then transmitted to the card readers on each bus individually at the end of each day. Once this process is complete, the next time you use your card, the card reader will load the value to your card, where it is then stored for use.
To use your Clipper card, locate the Clipper card reader at the entrance of the VTA bus or light rail station next to the Ticket Vending Machines and hold your card flat against the Clipper logo until you hear a beep. Customers must tag their Clipper card before boarding a light rail vehicle.
The card reader will also show the cash balance remaining on your card or the expiration date of your pass. When transferring to a second or third light rail vehicle or bus to complete your trip, tag your Clipper card each time. The fee will be waived if you sign up for Autoload at the same time you obtain your card at www. There is no fee for Youth and Senior Clipper cards.
How do I load a Monthly Pass or cash to my Clipper card? Cash or products can be loaded your Clipper card immediately by going to:. Clipper also offers Autoload where your card is reloaded each month automatically. For more information, visit www. How does Clipper know what fare to deduct? A customer who qualifies for one of the discount categories youth, senior, disabled must apply for the appropriate Clipper card. When they travel using cash, the onboard Card Interface Device recognizes the type of card and deducts the appropriate cash value.
I have a Youth Clipper card, what happens when I turn 19? On your 19 th birthday, your Youth Clipper card will automatically change to an Adult Clipper card. This means youth discounts will no longer be granted and adult fares will be required. Note: If you have a Youth Monthly Pass on your card, it will be cancelled. This will happen even if it is the beginning or middle of the month. If you have cash value on your card, the Clipper system will automatically start deducting adult fare.
How many Monthly passes can I buy? You can buy only one Monthly Pass for a given month, no matter how you purchase it. Important note: These rules on Monthly passes are for specific zone combinations. You can mix Monthly passes in different zone combinations on the same card, for example, you might have one Zone 1 to 4 and three Zone 1 to 3 tickets on the same Clipper card.
Can I purchase Caltrain Day passes? You should purchase the paper pass from the station ticket machine. If you are just making a round-trip, it will be less expensive to use Clipper cash. What if I want to ride beyond the zones on my Monthly Pass? With a Monthly Pass, you need to purchase a paper Zone Upgrade ticket from the Caltrain station ticket machine.
How do I know that my tag was good? If you hear one beep green light or two beeps yellow light , you have appropriate fare and can board the train. Either load new fare or Clipper cash to the card before boarding the train or purchase a paper ticket from the Caltrain station ticket machine. The two beeps yellow light mean that the card is low on fare and may need to be reloaded before the next trip.
When tagging off, you'll hear a different tone from when you tagged on. Click here to hear the tag-off tone. How do I locate the Clipper Reader if I am visually impaired? To assists passengers with visual impairments, Caltrain has introduced new tone locators to Clipper card machine readers. The readers will emit a beeping sound every 15 seconds, which can alert passengers with visual impairments to where they can tag their Clipper card. The locator noise produced by the Clipper card readers will have a lower decibel level and tone than the sounds that indicate whether a person has tagged on or off at the card-reading machines.
What are the rules on tagging a Monthly Pass? You must tag on and off on the first day of use for the month of the pass. Monthly passes must be tagged by the 15 th of the month, including for Autoload customers. You must tag on and off within your zone combination purchased.
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